Returns

Cancellations, Returns, and Refunds

Under the Consumer Contracts Regulations (UK), you have statutory rights to cancel your online order:

·       The 14-Day Cancellation Window: You have the right to cancel your contract up to 14 days after the day you (or someone you nominate) receive the goods, without giving any reason.

·       How to Notify Us: To cancel, you must inform us clearly via the ‘contact us’ page. Once we accept your return request, we will provide you with the returns address and reference number for your return, the reference number must be clearly written on your return parcel.

·       Returning Goods: You must return the items to us at your own expense without undue delay and no later than 14 days after notifying us of cancellation. Items must be unworn, unwashed, and in their original packaging. We recommend using tracked and insured delivery service for your return, we can only refund items that are received by us.

·       Refunds: Once we receive the returned items, we will reimburse you the price paid for the products plus standard delivery costs within 14 days. We may make a deduction from the refund for any diminished value of the goods resulting from unnecessary handling by you.

·       Exclusions: Unless faulty, custom-printed items made specifically to a customer’s unique specifications (e.g., personalised text added to a hobby design) may be exempt from the standard right of cancellation.